FAQ's
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Delivery
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We are pleased to announce we offer delivery across Kent. Prices vary based on your location and postcode. This will be worked out during your initial enquiry.
Collection
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We offer FREE collection from Faversham, Kent.
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Our collection hours are:
Monday - Friday: 09:00 - 18:00
Saturday: 09:00 - 12:00
Sunday 09:00 - 12:00​
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Please consider the size of your order and the size of your vehicle before selecting our collection option. The Balloon Shop Faversham are not liable or responsible for the transport of collection items.
Can I Change Or Cancel My Order?
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If you need to make any changes to your order, this can happen within an hour of you placing the order. Please call or email us with the request for changes. Due to the customised & personalised nature of our products, we're unable to make any changes after this period.
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If you need to cancel your order, we're able to arrange this within 5 working days before the due date of your delivery. If cancellation happens outside of this window, this will be assessed on a case by case basis and a cancellation fee may apply due to the products being personalised & perishable.
Can I Change The Delivery Address?
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Of course! We want to make it as easy for you as possible and will certainly change the delivery address if you pop us an email or give us a call.
Can I Return My Items?
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We are unable to accept returns of inflated and personalised orders. Due to their nature, they are perishable and individually created for each customer, therefore, cannot be reused or resold. If your items are faulty this does not affect your statutory rights.
Caring For Your Balloon
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Our Inflated Balloons last for up to 5 days depending on how the balloons are stored.
Our balloons are designed for display and not to be used as a toy. The balloons need to be stored at room temperature in order to be in the best condition possible. You can leave these in or outside the delivery bag however, we will always advise double-checking the products when they arrive to ensure you are happy with them.
Some balloons, such as our Number & Character packages, arrive on multiple weights so that they can be displayed individually. This may result in the ribbons getting tangled during transit and can be easily separated once out of their bag. We're unable to provide refunds for tangled ribbons.
Can I Customise My Balloons?
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You are welcome to personalise a range of our inflated Bubbles, Orbz and Marblez.
Our team will always use their experience to generate the personalisation in the most effective way for the size, shape and layout of the balloon and your wording. We reserves the right for the creative license over all of its products. No refunds, discounts or compensation are available for the personalisation differing from that shown within your original order.
Data Protection
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Due to Data Protection, we're unable to discuss orders (including who the item is from, resends or faulty items) with the recipient if they are not also the billable customer. For any queries regarding the order you've received, please have the billable customer get in contact with us.
Do You Work With The Media & Influencers?
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Please get in touch with more information and one of the team will get back to you on your request.
As balloons are so popular for events and content creation, we're contacted daily with requests, so it's not always possible for us to agree to each one.
My Item Was Faulty
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Due to the nature of our products, sometimes they may arrive not looking as intended. All of our balloons are created by hand by a team of incredibly professional and passionate balloon ninjas who don't allow any items to leave our studio unless they are absolutely perfect. Should your balloons end up damaged in transit, please email us a picture of your product within 24 hours of its arrival and we'll do all we can to rectify it.
As our products are perishable, we're unable to issue discounts or refunds if an image of the faulty item isn't provided within 24 hours of arrival.